3f111 Privacy Policy

This Privacy Policy ("Policy") is issued by 3f111 ("we", "us", "our", "the Platform") and applies to all users ("you", "your", "Player") who access or use the 3f111 website at 3f111.org and all associated gaming services, mobile experiences, and support channels (collectively, "the Services"). This Policy describes how we collect, use, store, share, and protect personal information that you provide to us or that we gather through your use of the Services.

By accessing the Platform, creating an account, or using any part of the Services, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, please do not use the Services and contact us at [email protected] to request account closure.

3f111 collects personal information through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Services, and from third-party payment and verification providers. The categories of information we collect are set out below.

3f111 uses the personal information we collect for the following specific purposes. We process your data only when we have a valid legal basis for doing so, as described in Section 4 of this Policy.

• Account creation, management, and authentication — to create your account, verify your identity, manage account settings, and authenticate your login sessions securely.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate financial records of all transactions.
• Regulatory compliance and fraud prevention — to fulfil Know Your Customer (KYC) obligations, prevent underage gambling, detect and prevent fraud, money laundering, and other prohibited activity.
• Responsible gaming — to monitor gaming patterns that may indicate problematic behaviour, apply player-requested account limits or exclusions, and deliver responsible gaming communications.
• Customer support — to respond to your queries, complaints, and support requests, and to maintain records of support interactions for quality assurance and dispute resolution.
• Service improvement and personalisation — to analyse usage patterns, improve Platform features, personalise game recommendations, and tailor promotional content to your preferences.
• Marketing communications — to send you promotional offers, bonus announcements, and relevant updates via SMS or push notification, where you have consented to receive such communications. You may withdraw consent at any time.

3f111 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. If you have questions about how your data is used for any specific purpose, contact us at [email protected].

3f111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to fulfil the contract between you and 3f111 when you create an account and use the Services, including account management, payment processing, and game delivery.
• Legal obligation — processing necessary to comply with applicable legal and regulatory requirements, including anti-money laundering obligations, age verification requirements, and tax reporting duties.
• Legitimate interests — processing for 3f111's legitimate business interests, including fraud prevention, security monitoring, Platform improvement, and responsible gaming programme delivery, provided these interests are not overridden by your data protection rights.
• Consent — processing based on your freely given, specific, and informed consent, such as for the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

3f111 does not sell, rent, or trade your personal information. We share your data only with the categories of recipient listed below, and only to the extent necessary for the stated purpose.

• Payment service providers — bKash, Nagad, Rocket, Upay, and partner banks receive transaction reference data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity verification providers — third-party KYC service providers receive identity documents and personal data as required to complete identity verification checks in compliance with applicable regulations.
• Technology and platform service providers — companies that provide hosting, security, analytics, customer support tools, and other infrastructure services necessary to operate the Platform. These providers act as data processors under contractual data protection agreements.
• Law enforcement and regulatory authorities — we may disclose personal data to government agencies, law enforcement bodies, or regulatory authorities where required by law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, illegal activity, or harm.

All financial transactions on the 3f111 Platform are processed through approved local payment gateways in Bangladesh. When you initiate a deposit or withdrawal, the relevant transaction details are passed securely to the payment provider using encrypted connections. 3f111 does not receive or store full mobile banking credentials, PIN numbers, or one-time passwords.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained by 3f111 for a minimum period required for financial record-keeping and anti-money laundering compliance. These records may be reviewed by authorised 3f111 staff and, where legally required, disclosed to relevant authorities.

3f111 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device by your browser. We use the following categories of cookies:

• Strictly necessary cookies — required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without breaking core functionality.
• Functional cookies — used to remember your preferences such as language settings, display options, and account customisations to provide a more personalised experience.
• Analytics cookies — used to collect anonymised data about how users navigate and interact with the Platform, helping us identify areas for improvement and measure feature performance.
• Security cookies — used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts. These cookies are essential to maintaining the integrity and safety of the Platform.

You can manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the functionality and personalisation of your Platform experience. 3f111 does not use third-party advertising or tracking cookies from advertising networks.

3f111 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. Our general retention periods are as follows:

• Account data — retained for the duration of your account and for a minimum of 5 years following account closure, as required for financial compliance and regulatory audit purposes.
• Transaction records — retained for a minimum of 6 years following the date of each transaction to comply with applicable financial record-keeping obligations.
• Customer support records — retained for 3 years following the resolution of each support interaction, for quality assurance and dispute resolution purposes.

When personal data is no longer required, 3f111 will securely delete or anonymise it in accordance with our data disposal procedures. Data subject to an active legal hold or regulatory investigation will be retained for the duration of that matter regardless of standard retention schedules.

3f111 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include 256-bit SSL encryption for all data in transit, secure server infrastructure with access controls and audit logging, regular security assessments and penetration testing, staff training on data protection and security procedures, and multi-factor authentication for administrative access.

While 3f111 takes every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 3f111 will notify affected users and relevant authorities as required by applicable law.

Subject to applicable law, you have the following rights in relation to your personal data held by 3f111. To exercise any of these rights, contact us at [email protected] with your account details and the specific right you wish to exercise. We will respond within a reasonable timeframe and in accordance with applicable requirements.

• Right of access — you may request a copy of the personal data 3f111 holds about you, along with information about how it is being used.
• Right to rectification — you may request correction of inaccurate or incomplete personal data held about you. Some corrections can be made directly via your account settings.
• Right to erasure — in certain circumstances you may request deletion of your personal data. This right is subject to limitations where we are required to retain data for legal or regulatory compliance purposes.
• Right to restriction of processing — you may request that we limit how we use your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to data portability — where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing carried out on the basis of that consent.

3f111 will not discriminate against you for exercising any of your data rights. Requests will be handled within a reasonable period. We may need to verify your identity before processing a data rights request to prevent unauthorised disclosure.

3f111 is committed to preventing underage gambling. We collect and process date of birth and identity verification data specifically to ensure that no person under the age of 21 can access the Services. Age verification is a mandatory step during registration, and accounts may be suspended pending further verification at any time if there is reasonable doubt about a player's age.

Where 3f111 identifies or is notified that an account is being operated by a person under 21, the account will be suspended immediately, all gaming activity will be voided, and any deposited funds will be returned to the source payment method. Data relating to underage account incidents is retained for compliance and investigation purposes.

The 3f111 Platform does not contain links to external third-party websites. If, in any future context, the Platform references or links to a third-party site, that site will have its own privacy policy and terms of use, for which 3f111 accepts no responsibility. Players are encouraged to review the privacy policy of any third-party service they use in connection with their gaming activity, particularly payment providers such as bKash, Nagad, and Rocket.

3f111 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will notify registered users by posting a prominent notice on the Platform or by sending a communication to your registered contact details. The updated Policy will take effect from the date of publication.

Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically. The date at the top of this Policy indicates when it was last updated. If you have questions about any changes, contact us at [email protected].

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way 3f111 handles your personal data, please contact our Data Privacy team using the details below. We are committed to resolving privacy queries promptly and transparently.